Privacy Policy

Last Updated: February 4, 2026

Privacy Policy

ON YOUR SIDE, LLC (hereinafter referred to as the “Company”) establishes this Privacy Policy (hereinafter referred to as this “Policy”) regarding the handling of user information in “Lasimban” (hereinafter referred to as the “Service”).

We respect your privacy and are committed to protecting your personal data. This Policy explains how we collect, use, and share information about you when you use our Service.

Last Updated: February 4, 2026

Table of Contents

Article 1 (Information We Collect)

We collect the following information in providing the Service:

1. Account Information

  • Email address
  • Name (Username)
  • User ID (UID) generated by authentication providers
  • Account creation date and login history

2. Service Usage Information

  • Information regarding projects, sprints, tasks, and all other service usage data (including names, descriptions, assignees, status, priority, etc.)
  • Comments, feedback, and chat logs
  • Team and member information
  • Uploaded files and attachments

3. Technical Information

  • IP address
  • Browser type and version, OS, device information
  • Access logs, operation history, referral URLs

4. Others

  • Inquiries and survey responses

Article 2 (Purpose of Use of Personal Information)

We use collected personal information for the following purposes:

  1. To provide, operate, maintain, and improve the Service.
  2. For user authentication and account management.
  3. To respond to user inquiries and send notifications.
  4. To analyze usage status and create statistical data.
  5. To create statistical data in a format that cannot identify individuals and use it for feature development (including AI model training) and marketing of the Service.
  6. To prevent fraud, implement security measures, and address violations of the Terms of Service.
  7. To comply with applicable laws and regulations.

Article 3 (Provision of Personal Information to Third Parties)

We will not provide personal information to third parties without user consent, except as required by law or when necessary to protect human life or property. However, we may entrust the handling of personal information to third-party service providers within the scope necessary to achieve the purpose of use.

Article 4 (Use of External Services)

We use external services belonging to the following categories to provide the Service. We may transmit your information to these providers strictly for the purposes described below.

1. Servers, Databases, and Infrastructure

Used to store and manage Service data.

  • Service Providers: Google Cloud Platform (Cloud Firestore, Cloud Storage, etc.)

2. User Authentication

Used for account security and login management.

  • Service Providers: Firebase Authentication

3. Email Delivery

Used to deliver notification emails and newsletters.

  • Service Providers: SendGrid

4. Analytics

Used to measure usage, detect bugs, and improve UI/UX.

  • Service Providers: Google Analytics, PostHog

Article 5 (Handling of Payment Information)

For payments for paid plans, we use a third-party payment processor (Stripe, Inc.). We do not retain any credit card information (card number, expiration date, security code, etc.) on our servers. This information is provided directly to the payment processor and is managed in accordance with their privacy policy (https://stripe.com/privacy).

Article 6 (Cookies and Tracking Technologies)

  1. Use of Cookies: We use Cookies and similar technologies for session management, saving preferences, and analyzing usage status.
  2. Management: You can disable Cookies through your browser settings, but please note that some functions of the Service may not operate correctly.
  3. Analytics: We use analytics tools such as Google Analytics. These tools collect data using Cookies but do not collect personally identifiable information.

Article 7 (Security Measures)

We take appropriate technical and organizational measures to prevent loss, destruction, alteration, and leakage of personal information, including:

  • SSL encryption of communications.
  • Encrypted storage of data at rest.
  • Access controls and firewalls.
  • Restriction of access to personal data to authorized personnel only.

Article 8 (Your Rights: Disclosure, Correction, and Deletion)

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • The right to access your personal data.
  • The right to correct inaccurate data.
  • The right to request deletion of your data.
  • The right to restrict or object to processing.

If you wish to exercise these rights, please contact us using the information in Article 12. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Article 9 (Retention Period)

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Upon deletion of your account, your personal information will be deleted or anonymized (processed into statistical data) in a timely manner.

Article 10 (International Data Transfer)

Our Service is primarily hosted on servers located in Japan. However, your data may be transferred to, stored, or processed in the United States or other countries where our third-party service providers (e.g., Google Cloud, Stripe) are located. By using the Service, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Article 11 (Changes to Privacy Policy)

We may update this Policy from time to time. If we make significant changes, we will notify you by posting a notice on the Service or by email. The updated Policy will be effective as of the “Last Updated” date.

Article 12 (Contact Information)

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Service Name: Lasimban
Operating Company: ON YOUR SIDE, LLC
Address: Nishishinjuku Mizuma Bldg. 2F, 3-3-13 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Email: info@on-your-side.llc

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